AI Built for Outcomes, Speed, Control — and Trust
Acclaim offers AI-powered CX solutions for regulated industries — including collections, customer support, sales & marketing, account funding, and customer retention — all delivered through GOAL-driven AI Agents deployed on-premises or in your private cloud.
Don’t Break Trust Because of Bad Experiences.
When a customer or member calls about an overdue balance, they’re not just a delinquency metric. Or if someone opens an account and nobody follows up with them, that’s a relationship that never started.
Regional banks, credit unions, and emerging fintechs feel this more acutely than anyone. You can’t absorb the cost of indifference the way giant, global financial institutions can. Every member interaction either builds the relationship or hurts it.
As a Branch Manager or a Member Service Representative, you want to build relationships, not manage call volume. Acclaim’s AI CX solutions are built to delight your customers and members while protecting your institution and growing your revenue.
Delight Customers
Because your members are people, not tickets.
Human-quality AI conversations that make members feel heard, helped, and valued — every time, at any scale.
Accelerate Revenue
Because every conversation is a revenue opportunity.
AI agents that recover payments, grow accounts, and retain customers — deployed in weeks, not months or quarters.
Safeguard Data
Because trust, once broken, doesn’t come back.
On-prem or private cloud by default, with full auditability. Your data never leaves your walls ensuring compliance.
What Acclaim's Agents Can Do.
Each AI Agent below is purpose-built for a specific outcome. The best part? Your Ops team has power of deployment, not Acclaim’s engineers. Start with the one your institution needs most and add others as you’re ready. Same platform, no new contract, no unnecessary complexity.
10x Lift in Recovery Efficiency
Recover more revenue by treating people with dignity. AI agents that compliantly and respectfully pursue payments from your customers and members.
- GOAL-driven agents negotiate real-time payment plans based on individual situations.
- Compliant with FDCPA, TCPA, Reg F, and jurisdiction-specific disclosure requirements.
- Recovery rates improve from 60–70% (human) to 80–85% (AI) with ~90% cost reduction.
2x Sales Acceleration
Turn every conversation into a revenue conversion. AI agents that run structured outbound campaigns to reach the right customers with the right message, consistently and at scale.
- Complete end-to-end call flows: scripting, voicemail detection, outcome classification, and operator handoffs.
- Cold activation, upsell, and reactivation through GOAL-driven conversation paths tied to revenue outcomes.
- Fully auditable execution with controlled scripts, clear outcomes, and no black-box decisioning.
↑ 80% Automated Customer Interactions
Open accounts that actually get used. AI agents guide new customers and members through funding and onboarding so every new relationship actually starts.
- Initiate onboarding and guide customers through the initial funding process.
- Confirm account funding and dramatically reduce silent churn.
- Provide compliant outreach with a full audit trail of all interactions.
$5M+ Annual Savings
Keep the customers or members you worked so hard to earn. Reduce churn at the moment of cancellation with policy-governed AI conversations.
- Detect and engage cancellation intents using real-time signals.
- Deliver policy-guided, tailored save offers to retain customers.
- Fully compliant and auditable, ensuring human-quality conversations every time.
2M+ Calls Handled Per Month
Resolve it the first time. Every time. AI agents that handle account inquiries end-to-end so your team can focus on the moments that actually need a human.
- Guide customers through complete requests — from authentication to resolution — in a single, continuous interaction.
- Retrieve answers from your knowledge base in real time, grounded in approved content and delivered at voice speed.
- Seamlessly hand off to human agents with full context when needed.
Why Trust Acclaim?
Purpose-built for regulated industries since our inception, our privacy-first approach is why banks, fintechs, and credit unions trust our platform:
Agnostic & Transparent
Your data, your rules.
You’re never locked to one AI model or vendor and our open architecture framework provides unparalleled visibility — no surprise sub-processors, ever.
Private By Default
Keep your data inside your four walls.
On-prem or private cloud is our standard deployment — not an upgrade. Customer data never touches shared infrastructure unless by choice.
GOAL-Driven
Always outcomes, never scripts.
Every agent is built to achieve a result — payment collected, member retained, account funded. Adaptive, compliant, auditable.
Our Customers' Results Speak For Themselves
Customer Highlight: An Award Winning AI Agent and $1M/Month In Savings
TBC Group uses Acclaim’s Collections AI Agents to save over $1 million per month on their $1 billion loan portfolio — the equivalent of hiring more than 1,200 additional human agents. Debt recovery improved from 60–70% to 80–85% and the bank was recognized by Global Finance as a Top Financial Innovator for Lola, its Acclaim-powered AI banking assistant.
Customer Highlight: 83.6% On-Time Payment Rate
Banco Plata, a digital-first LATAM fintech, deployed Acclaim’s collections AI and achieved an 83.6% on-time payment rate — outperforming two competitors at 81.5% and 80.4% in just one month.
Solutions for Other Industries
Healthcare
Automate patient, provider, and commercial workflows across access, support, intake, coordination, and payments.
Telecom
Improve service and revenue performance across account & device activation, support, billing, upgrades, collections, and retention.
Insurance
Automate high-volume service and policy workflows across quoting, claims intake, billing, policy changes, and fraud mitigation.
Frequently Asked Questions
Acclaim offers five AI solutions for banks and credit unions: Collections (automated payment recovery), customer support (end-to-end account inquiry resolution), upsell and cross-sell (compliant revenue growth from service conversations), account funding and activation (new-member onboarding), and customer retention (AI-driven save conversations at point of cancellation). All five run on a single platform deployed on-premises or in a private cloud.
Acclaim’s AI agents deliver human-quality conversations that resolve member issues in a single interaction, make natural and compliant product offers at the right moment, and treat every member — including those with overdue accounts — with dignity and respect. Because agents adapt to the real flow of a conversation rather than following a fixed script, members experience fewer dead-ends, fewer hold transfers, and more problems actually solved.
These are Acclaim’s three platform outcomes. Delight means member conversations that feel human, resolve issues, and build loyalty. Accelerate means AI agents that drive revenue — payment recovery, cross-sell, account funding — deploying in weeks rather than months. Safeguard means the platform runs on-premises or in a private cloud with full auditability and compliance guardrails, so member data never leaves the institution’s control.
Yes. Acclaim’s collections AI is purpose-built to treat members with dignity. Agents are calm, adaptive, and trained in collections logic — they negotiate payment plans based on the member’s actual financial situation rather than following a rigid script. All conversations comply with FDCPA, TCPA, Reg F, and applicable state regulations. Credit unions using Acclaim report higher recovery rates alongside lower complaint rates.
Acclaim’s retention AI detects cancellation intent — either from an inbound cancellation request or from behavioral signals — and immediately engages the member in a save conversation. The agent delivers a policy-guided offer tailored to the member’s reason for leaving, operating fully within compliance guardrails. Every save attempt and outcome is logged and auditable. The result is more members retained at the moment of peak churn risk.
Most institutions are live in weeks. Acclaim provides purpose-built agents for each use case, white-glove onboarding, and a self-serve Agent Studio for configuration. Institutions typically start with one solution — most commonly collections or customer support — validate results, and expand to additional agents on the same platform without a new contract or implementation.
Yes. Acclaim integrates with existing core banking systems and data sources. The platform is AI-agnostic and open-architecture, meaning it does not require institutions to replace their current tech stack or commit to a specific AI model vendor. Configuration is handled through Acclaim’s self-serve platform.
Acclaim’s AI agents include built-in compliance frameworks that enforce jurisdiction-specific disclosure requirements, call timing restrictions, fair lending guardrails, and brand and policy requirements. All interactions are fully auditable — every call is logged, reviewable, and configurable. The platform is designed for regulated industries where a single non-compliant interaction can carry significant legal and reputational risk.
Hear What Acclaim Can Do For You.
Experience powerful, enterprise-scale AI CX that turns conversations into real outcomes across all your customer channels.
The Value of Acclaim
Automate outbound reminders, right-party contact, and payment capture—including promise-to-pay and follow-up workflows—with compliant handling and full audit trails.
Automate outbound reminders, right-party contact, and payment capture—including promise-to-pay and follow-up workflows—with compliant handling and full audit trails.
Automate outbound reminders, right-party contact, and payment capture—including promise-to-pay and follow-up workflows—with compliant handling and full audit trails.
Automate outbound reminders, right-party contact, and payment capture—including promise-to-pay and follow-up workflows—with compliant handling and full audit trails.