Almost any communication-heavy client operation can be optimized with Acclaim AI Agents – customer service and tech support, inbound and outbound sales, telemarketing, and payment reminders or collections. Agents are capable of call intake and screening, activation, retention, incident management, HR. Customers get faster resolutions without waiting on hold, while the enterprise streamlines otherwise clunky processes and reduces operating costs.

Built on the Acclaim CX Platform, this AI collections specialist runs your entire reminder and recovery flow – voice, messaging apps and web chat – straight from your CRM. It is fully compliant and handles first-party and third-party debt of any age.

The agent holds polite but persistent conversations in any language, adapts its tone to the debtor (firm, friendly, or in between), and handles every scenario from "I forgot" to "call me next month." It is configurable by due date, days delinquent and debt quality.

Teams using it cover up to 90% of collection contact in-house, reach and resolve 10× more effectively than human collectors, and recover 3% more – with no hiring, training or turnover costs, and reporting that's always accurate.

Built on the Acclaim CX Platform, this AI sales specialist works the top of your funnel – handling objections gracefully and never missing a follow-up. It runs cold outreach and warm lead nurturing across voice, messaging apps, email and web chat, qualifies opportunities with precision, and keeps your CRM clean.

Pitch and tone flex to the prospect – consultative, enthusiastic, or straight to the point – and product line, target market and outreach cadence are all configurable.

It scales instantly when campaign volumes surge, cutting cost per lead by half and opening sales channels that were never economical with headcount alone.

An AI customer support specialist that never puts anyone on hold. It handles inquiries across phone, chat, email, and messaging apps – troubleshooting to refunds – instantly, consistently, and in any language. Knowledge sources, escalation paths, and compliance rules are fully configurable, and it scales on demand for seasonal spikes. The result: 0-second wait times, measurable gains in ASA, AHT, FCR, and CSAT, and 30 – 80% cost savings on support operations.

Absolutely. We start with your highest-impact business goals — collecting payments, resolving issues, booking appointments — and build from there. Agents are trained alongside your team and customised to your systems, processes and knowledge.

The Acclaim platform is built voice-first, so our agents handle telephone and web-voice conversations natively. They're equally capable in text too – in a mobile app, over email, on your website, or through any other text channel.

This matters most in mixed conversations. When a call transitions to text, the agent can send a link, capture an email address, or offer time slots to select from – steps that are slow and error-prone over voice but take seconds in writing.

GOAL (Goal-Oriented Agent Logic) is Acclaim's framework for keeping agents focused on the outcome of the conversation – securing a promise to pay, making a reservation, resolving an issue. It pairs the adaptability of LLMs with the reliability of structured logic, so conversations stay on course and consistently deliver the result both the customer and the company need.

Yes. Acclaim supports on-prem and private cloud patterns where governance, data perimeter, and operational control are required.

A simple custom demo – or a standard agent like collections – can be up and running in days, with no integrations required. Production timelines depend on three things: deployment model (SaaS is fastest, on-premises takes longer), the number and depth of system integrations, and the complexity of the scenario. Most first use cases go live in weeks, not months, starting with one focused workflow and a controlled pilot before further scenarios and channels are added.

Acclaim is SOC 2 Type II compliant and built for regulated environments and includes guardrails that enforce approved scripts, policies, and workflow constraints within every interaction. GOAL-oriented scenario logic ensures conversations stay within defined business rules, while full audit logs provide visibility into what was said, what decisions were made, and which systems were accessed.

Plus, it supports on-prem or private cloud deployment for data residency and governance requirements, and its modular architecture allows integration with internal compliance systems, monitoring tools, and reporting frameworks.