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The AI Platform for Regulated Customer Operations

Acclaim combines human-quality voice AI, configurable compliance guardrails, and enterprise deployment flexibility to power modern customer operations and experience for regulated industries.

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What Is The Acclaim Platform?

Our AI CX platform doesn’t make you choose between AI innovation and delighting customers at scale vs. ensuring your data is safe and compliant — you get to have both. This is how we’ve done it from day one:

AI You Control Inside Your Environment

Acclaim runs on-prem or in your private cloud, so your data, models, and conversation records are stored with complete data sovereignty. That’s crucial in banking and other highly regulated industries.

  • On-prem or private cloud deployment by default

  • Data, model weights, and logs stay in your environment

  • Open, modular architecture with no black-box dependency

  • Auditability and policy control built into every interaction

  • Built for regulated environments with strict data and compliance requirements

Goal-Driven AI, Not Open-Ended Conversation

Most AI agents are built to follow prompts; Acclaim agents are built to achieve actual business outcomes within defined guardrails that positively impact your bottom line.

  • Goal-Oriented Agent Logic (GOAL) aligned to defined outcomes

  • Flexible conversation paths with controlled boundaries

  • Human-quality voice with near-zero latency

  • Real-time adaptation to context, interruptions, and intent

  • Multilingual and omnichannel by design

Operate With Ease

Acclaim is built for the teams that have to run it. Launch priority use cases quickly, test before going live, and expand at your own pace with full visibility and control.

  • Start with one use case and expand over time

  • Self-service Agent Studio for building and managing agents

  • Simulate and test before launch

  • Turn workflows on or off as business volume changes

  • Full visibility into the data and logic shaping agent behavior

Conversations Customers Trust Drive Results That Speak For Themselves.

  • 5M+

    Annual savings
    per company

  • 10x

    Payment
    efficiency gains

  • 2M+

    Calls/month
    handled

  • 2x

    Sales performance
    acceleration

  • ↑80%

    Automated
    customer engagements

AI-Powered Recovery, Powered By Acclaim

See how Overtime uses the Acclaim platform to automate compliant payment outreach and scale AI-powered recovery workflows across industries.

Extend in-house recovery capacity without hiring.

  • Scale empathetic collections without growing headcount
  • Adapt conversations in real time toward resolution
  • Increase promises-to-pay and follow-through rates
  • Capture every interaction with full audit visibility

Maximize yield while stabilizing cost-to-collect.

  • Launch compliant outreach campaigns in minutes
  • Handle high-volume portfolios with consistent performance
  • Optimize recovery strategies across account segments
  • Improve collector efficiency while lowering operational cost

Improve patient recovery with scalable compliant engagement.

  • Automate patient payment outreach at scale
  • Reduce missed follow-ups and payment delays
  • Guide patients through flexible payment options
  • Improve recovery performance with compliant conversations
Explore Overtime

What Customers Are Saying:

  • We were pleased to work with Acclaim to support the development of our foundational AI stack. Alongside our internal team, Acclaim’s work assisted in building our Uzbek-language LLMs and Speech Tech, in what is one of Central Asia’s most ambitious AI projects. This technology powers AI agents across sales and collections that have driven efficiency gains and delivered an improved customer experience, and also underpins Lola, our proprietary, award-winning AI banking assistant.

    Nika Kurdiani
    CEO at TBC Group

    90%

    Early stage collections calls now handled by Acclaim

  • Building a technology-first bank means solving hard engineering problems every day and constantly deciding which technologies are actually worth betting on. We believe that AI creates remarkable opportunities — but in a noisy sector, partners with real, specialized expertise matter more than ever. Engaging with Acclaim's engineers has given us access to unique, deep knowledge in real-time voice processing and voice agent development that's hard to find elsewhere.

    Andrey Shelekhin
    CTO at Banco Plata

Frequently Asked Questions

An enterprise platform for building and operating voice-first AI agents that complete defined business tasks across channels, with banking and fintech as the lead implementation.

You can launch an initial high-impact use case in weeks, not months, depending on integration scope and deployment model. Deployment typically begins with a focused workflow and essential system integrations, followed by a controlled pilot. Once validated, additional scenarios and channels can be added.

Acclaim is built for regulated environments and includes guardrails that enforce approved scripts, policies, and workflow constraints within every interaction. GOAL-oriented scenario logic ensures conversations stay within defined business rules, while full audit logs provide visibility into what was said, what decisions were made, and which systems were accessed.

Plus, it supports on-prem or private cloud deployment for data residency and governance requirements, and its modular architecture allows integration with internal compliance systems, monitoring tools, and reporting frameworks.

Definitely not! Voice is our primary channel, but Acclaim also supports web voice experiences, in-app deployments, and messaging/text where it improves completion (for example, capturing names/emails or selecting time slots).

Yes. Acclaim supports on-prem and private cloud patterns where governance, data perimeter, and operational control are required.

A campaign dialing pattern where customers upload phone lists and launch scenarios with dialer strategy, with results available in analytics and exportable reports. It can be delivered as managed private cloud (Stage 1) and later as multi-tenant self-service SaaS (Stage 2).

Absolutely. Acclaim can start with your highest-impact business goals (like collecting payments, resolving issues, and booking appointments) to build and train voice-first AI agents with your team so they’re completely customized to your systems, processes, and knowledge.

Hear What Acclaim Can Do For You.

Experience powerful, enterprise-scale AI CX that turns conversations into real outcomes across all your customer channels.

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